No for this store is only sending to the USA & Australia
For a EU Store please visit: www.onyxchairs.nl
It depends on where you are. Orders processed here will take 5-7 business days to arrive.
Currently we are using UPS for the USA. And AUPost for Australia.
No we are paying the costs at all time.
Certainly! We give a 2 year warranty, this against errors on our part. However, we cannot give any warranty on usage damage, such as: the small cracks in the leather due to extensive use.
If something is wrong with the chair within 2 years, please contact us and we will look for a suitable solution together, such as a new chair or the amount refunded in store credit.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
We do not ship pre-assembled seats. However, we have done our best to simplify the process by including a detailed assembly manual with each chair. The assembly of the chair takes an average of 20 minutes. Even if you are not handy;)
Yes, the chair is safe! All our seats meet all international safety standards.
We recommend a maximum weight of 150KG. This is also within our warranty policy.
Still got questions?
You can contact us through our contact page! We will be happy to assist you.