Shipping policy

IMPORTANT NOTICE FOR SHIPPING - COVID-19

Note: We are currently experiencing a high volume of orders (due to working from home) and shipping may be delayed. Please expect a longer than usual time for order processing and delivery as we work to expedite the process and get your chair to you as soon as possible.

Shipping policy

We want to have a fast, clear and transparent shipping procedure so that you can enjoy your new chair as soon as possible.

Delivery time

Pre orders will be sent out in the selected time frame.

Our chairs are shipped in America & Australia at our Distribution Centre and shipped with the best care to America & Australia. Most of the orders are delivered in 3 to 10 working days with our logistics partner UPS.

Your order is processed in 2 steps; first the processing time and second the shipping time.

Processing time

This step is all about order verification, customization, quality control and packaging. All this is done with the greatest care. Your order will be processed by our manufacturer within 48 hours after placing the order.

Shipping time

The next step is the shipping. All orders are shipped by our logistics partner UPS.

After your order leaves our Distribution Centre is usually takes between 3 and 10 working days to arrive at your doorstep. We will send you a Track & Trace code when your order is shipped.

Questions

Do you have any questions regarding the shipping of your order?
Then do not hesitate to contact our team. We are happy to help!
Leave your information and message at our contact form or send an e-mail to: support@onyxchairs.com

We will get back at you as soon as possible.

Please allow for a slight delay during COVID-19